Student Support FAQ

List of 5 frequently asked questions.

• Q. Who is my child's counselor and how are counselors assigned?

  Counselors are divided by division (Middle, Upper, or Boarding) and by individual school. The list of assignments, as well as contact information for individual counselors, can be found on the counseling team page.

• Q. How often do counselors visit the students in their schools?

  Typically day school counselors visit every four to five weeks and boarding school counselors visit three times per school year. Students are encouraged to reach out in between visits if anything comes up! 
  
  When the global pandemic impacted school closures in March 2020, counselors switched to virtual meetings with students. The phone calls and video meetings allowed our counselors to double the amount of time they can spend with each student to check on their needs. 

• Q. Can counselors help me with applying for financial aid at my child’s independent school?

  Yes, our counseling team offers individual financial aid meetings in October for day school families and November for boarding school families. We will reach out to you with reminders to schedule financial aid appointments in the fall. 

• Q. Can families choose their counselor?

  Counselors are assigned based on the independent school your child attends. Assignments are made on a wide array of factors to ensure that your child is receiving the best experience and support. Should any questions arise, please reach out to that individual counselor via email or telephone.

• Q. What is the best way to reach my child's counselor?

  Our counselors are often on the road and in meetings with students and school administration. While you may make a call, emails are preferred and often yield faster responses. Find your counselor’s contact information on our Staff page.